I cannot control my Philips Kitchen Device through my HomeID App

If you experience connectivity issues, please unplug your kitchen device.
· Wait 30 seconds before plugging it in again and switching it back on.
· Make sure that your kitchen device is connected to your home network, which is indicated by a steady Wi-Fi LED.
· Make sure that your kitchen device is paired with HomeID on your phone. You can check the pairing status in the HomeID app.
· Your kitchen device should not be too far away from the router (for best results, it should be within a distance of 1 metre).
· Check if other appliances are not too close as they could be blocking the signal.
          

• Make sure that your Smartphone is connected to the Internet.
  · If you are using a VPN connection, please disable it as this could cause issues.
  · Close and reopen the HomeID App.
  · Ensure that you have the latest HomeID version installed (check in your App Store).
  · Empty the cache of the HomeID App in Settings.
  · Delete your paired kitchen device in the HomeID appliance tab and restart the pairing process.

• As a last step, you can perform a factory reset of your kitchen device and delete your device from the HomeID app in settings. Then, unplug your kitchen appliance and plug it back in. Re-start the connecting and pairing process. Please note: Resetting your kitchen device will disconnect it from your home Wi-Fi and paired smart devices, and will delete all personalised content, like saved favourites, from your kitchen device. If all of the above-mentioned instructions do not help, please contact your local Customer Care for further analysis.

As a last step, you can perform a factory reset of your kitchen device and delete your device from the NutriU app in the settings. Then, unplug your kitchen appliance and plug it back in. Re-start the connecting and pairing process. 

Please note: Resetting your kitchen device will disconnect it from your home Wi-Fi and paired smart devices, and will delete all personalised content, like saved favourites, from your kitchen device.

If all of the above-mentioned instructions do not help, please contact your local Customer Care for further analysis.