Get exactly the support you need
Looking for specific solutions for your product?

What are the white spots on the bottom of my Philips kettle?

Updated on 2021-07-04

Depending on the hardness of the water in your area, small spots may appear on the heating element of your kettle when you use it. This phenomenon is the result of scale build-up on the heating element and on the inside of the kettle over time. The harder the water, the faster scale builds up. Scale can occur in different colours. Although scale is harmless, too much scale can influence the performance of your kettle. Descale your kettle regularly. It is best to descale every month if you live in a hard water area and every three months if you live in a soft water area. (Also see question: “How can I descale/clean the kettle?“)

Register your product
Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.