I cannot connect my Philips Heater or Fan with the App

There can be several reasons why the Wi-Fi connection between your appliance and smartphone is not working. Follow these steps to solve the issue:

1. Please make sure that your smartphone is connected to a 2.4 GHz Wi-Fi network at home and not to a 5 GHz or public Wi-Fi network. To successfully pair up, we recommend turning off your mobile data before initiating the pairing process.
2. Also, do not forget to enable the following permissions on your smartphone: "Location", "Storage", "Bluetooth" and "Local Network".
3. Please ensure that you have entered the correct Wi-Fi password as it is case-sensitive and has a 63-character restriction limit. Note that special symbols are not accepted, so avoid using them.
4. Check that the network name (SSID) of your home Wi-Fi is correct. Please remember that the network name is case-sensitive.
5. If you are using a VPN on your smartphone, please turn it off before the pairing process.
6. If your router has a whitelist that blocks pairing, please disable it to ensure successful pairing.
7. Keep both your appliance and smartphone within 10 metres of the Wi-Fi router.
8. Make sure that you have updated the App to the latest version.
9. Please note that other electronic devices, sparkling light sources or signal stations might interfere with the Wi-Fi connection. Try to keep your appliance away from such sources and attempt to pair it with the Wi-Fi again.

If the previous steps do not resolve the issue, please check the app for additional Wi-Fi information or contact us for further assistance.