I cannot remove the brew group from my Philips Espresso Machine

Follow the instructions below for how to set the brew group gear inside the machine to the neutral position:

1. Close the service door, and reinsert everything (water tank/ drip tray/ coffee grounds container).
2. Press the ON/OFF button to switch OFF the machine. Wait until you no longer hear any sounds (this can take up to 15-20 seconds).
3. Press the ON/OFF button to switch the machine ON. Do not take any action such as opening the service door/removing the drip tray/water tank before the machine is ready for use.
4. Open the service door and try again to remove the brew group by pressing the "PUSH" button to the right side, hold it and pull it towards you.

If your espresso machine is in descaling mode, the brew group cannot be removed. To solve this, finish the descaling process first and try again.

If these solutions do not solve the issue, please contact us for further assistance.