Installed Product details page will give you access to the following information: Installed Product number Philips internal asset number Product Name Philips description of the product Modality Group of products such as US – Ultrasound, CT – Computer Tomography Product Product number Serial Number Serial number* of the Installed Product Tech ID Philips internal technical ID UDI Unique Device Identifier Customer Inventory Number Customized Installed Product number entered by a CS Portal user with the ‘Update Installed Product Information’ authorization. Custom IP Name Customized Installed Product name entered by a CS Portal user with the ‘Update Installed Product Information’ authorization. Room/Department Maintain Room/Department name or number where the product is located that was entered by a CS Portal user with the ‘Update Installed Product Information’ authorization. Data Installed Installation date as per Philips install base records System End of Life System End of Life** shows End of Life date of the Installed Product. After this date Philips no longer guarantee the full support of the product. System End of Service System End of Service** shows End of Support date on the Installed Product. After this date all service activities will be stopped. Calendar Calendar with planned visits for the current month for a given Installed Product. When clicking on ’Go To Calendar’ button you will be directed to Calendar page where you can find more information about planned visits in the other months for that Installed Product. Primary FSE (Technician), secondary FSE (Technician), tertiary FSE (Technician) Name of Engineer, Technician** assigned to a given Installed Product. Entitled Provide information if Installed Product is covered by Contract/Warranty. SLCP indicator Shows if this is software or hardware.
Related Items: You can request Technical or Clinical Support** and other services directly from this page for this specific Installed Product. Allows user to provide their internal Installed Product Number, Installed Product Name and Room/Department** (if you have ‘Update Installed Product Information’ authorization assigned). Once clicking on this button you will receive EOL mail** with information about System End of Life date for this individual Installed Product.
Moreover, you may also see the following tabs: Cases Cases list associated with this particular Installed Product. Contracts If this product has a contract, this tab will be active, and from here you can navigate to the contract details page. Warranties If this product has a warranty, this tab will be active, and from here you can navigate to the warranty details page. Documents Documents relating to this Installed Products such as: By default, you will see documents created within 60 days. You can always change the filter criteria by clicking Adjust display criteria button. Special Interest Items This tab shows ultrasound transducers, if applicable. SLCP Software License Controlled Product details information. Depending on the country some of the above documents may not be visible in the Portal.
