Enhanced Interim Leadership

Offering executive interim leadership for the ED

Providing leadership and strategic guidance through transitional times
 

The absence of a leader in the ED can create organizational chaos and a decline in operational performance. Practices can become inconsistent, resulting in the misuse of high-cost resources. At the same time, overall patient satisfaction can be negatively impacted.

Philips Blue Jay Consulting offers a broad network of nationally-recognized, highly-experienced nurse leaders with vast expertise in ED operations. Our team is committed to helping your organization stay the course through transitional times and build a foundation for long-term success.

Maintaining stability while seeking improvement

When organizations need temporary ED nursing leadership, we keep existing operations running smoothly while also addressing opportunities for process improvements. With our enhanced interim approach, we seek to improve departmental performance and not just act as a placeholder.

Deep collaboration with administration, physician leadership, and ED staff helps to support the implementation of changes while day-to-day operational needs are executed smoothly.

Our deliverables include:

• Review and potentially revise roles and responsibilities to improve staff utilization and satisfaction

• Use current team/committee structure to move process improvement initiatives forward

• Mentor and coach the leadership team and model expected behavior

• Develop departmental scorecard to capture key metrics and facilitate timely decision making

• Submit regular written reports outlining progress toward completing actions plans

Our interim leadership services provide:

Operational management  

Executing day-to-day operational management, initiating performance improvement activities, overseeing project management, and providing regular progress reports.

Financial management

Creating and monitoring the departmental budget, working collaboratively with your leadership team to develop a capital budget, if required, reporting on budget variances, revenue and expense forecasting, and cost-benefit analyses for new or existing programs.

Human resource
management
 

Recruitment, interviewing candidates, reviewing and revising roles as needed, forecasting and maintaining a schedule that matches resources with volume requirements and scope of practice; modeling expected behaviors, providing coaching, guidance, and mentoring when needed.
The Philips Blue Jay Consultants brought specific and current emergency department expertise to the table. They were able to quickly identify opportunities and used our own staff to help design and implement the changes thereby increasing buy-in at a grassroots level. As we began to see successes, our staff and providers grew more excited about the process. They not only did a great job on leadership and performance improvement, they also facilitated a culture change in our facility toward problem solving and collaboration. This factor is one of the main reasons for our success and why we are glad we retained their services.”

Melinda (Mindy) Hartley, DNP, RN, NE-BC, VP Patient Care/CNO

Houston Healthcare, Houston Medical Center

Working as a team to improve performance

We take a collaborative approach to our interim leadership role, gathering valuable input from staff and other department leaders to arrive at strategic recommendations that can lead to real improvement for your ED processes and performance.

By involving key stakeholders in leadership transformation and performance improvement we can create internal champions of change, making the transition to permanent resources and new processes more positive and seamless. All of which can result in enhanced care for your patients and greater satisfaction of your staff.

How we enable the transformation process

A targeted focus on the ED

Our nationally-recognized consultants are positioned to understand and address challenges unique to the ED environment. We bring a talented pool of emergency care expertise, as well as offer:
 

  • Consultants with active leadership roles in the national emergency care community.
  • Access to ED professionals and industry best practices.
  • A unique awareness of how the ED connects with and relies upon the operations of all hospital departments.
  • An interest in forming lasting relationships and building long-term teams among the staff members at each facility.
  • An ability to create strategies that remain effective long after we have completed our on-site engagements.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Clinical expertise

Clinical expertise

Our clinical experts bring extensive experience in collaborating with hospitals and health systems to develop clinical growth strategies and deliver efficient clinical processes.

 

We help create an integrated care management approach and achieve clinical performance improvement goals. Our consultants help align people, processes, and technologies to deliver high-quality and cost-effective patient care across the health continuum.

Meet our team

JoAnn Lazarus, MSN, RN, CEN
Principal, Philips Blue Jay Consulting


JoAnn is a leader for the emergency services team, providing interim leadership and leading process improvement projects. Among her accomplishments include establishing a fast track, a middle track, implementing a SWAT team for the waiting room, and decreasing the walk out rate by 25% in a 100,000-visit level 1 academic trauma center.

Learn more about enhanced interim leadership consulting

 

Contact us

Related Capabilities
 

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Results from case studies are not predictive of results in other cases. Results in other cases may vary